Talkdesk Healthcare Experience Cloud™ is an award-winning AI-powered contact center platform purpose-built to help providers meet rising patient expectations for synchronized, personalized, and convenient experiences. Pre-built and Cerner-integrated workflows for patient access, revenue cycle, and patient services unlock impact and value faster, with significantly fewer resources required. Conversational AI enables deeper patient self-service and turns agents into experts when human assistance is needed. Support patient communication across voice and digital channels with an enterprise-grade suite of contact center applications from omnichannel engagement to workforce management. With Talkdesk and Cerner, providers improve operational efficiency and patient loyalty.
- Patient Access Teams automate common patient queries such as prescription refill requests and portal password resets with conversational voice and digital AI. Agents are then free to focus on only the most complex conversations, equipped with a UI that seamlessly works with the EHR and gives them instant expertise through real-time AI recommendations.
- Patients self-serve key actions, such as confirming, canceling or rescheduling upcoming appointments, booking new appointments, viewing and managing payments and balances, and getting directions to the correct facility – all on the channel of their choice.
- IT Teams can quickly deploy critical capabilities via pre-built templates like two-way proactive SMS appointment reminders integrated with the EHR to reduce no-show rates or a new appointment management chatbot to deflect inbound calls. For added flexibility, IT teams can leverage no-code configuration tools and AI recommendations to optimize performance and automation over time.
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Connect the EHR to Your Contact Center
Help agents save time and improve accuracy with a UI that seamlessly complements your Cerner deployment, with integrated patient data cards, automated patient identification and authentication, and intelligent screen-pops.
Leverage AI-Powered Voice and Digital Bots
Deflect routine inbound calls with voice and digital chatbots supported by information drawn from the EHR, like managing upcoming patient appointments or payment balances. Patients can conveniently self-serve whenever they want and on their preferred channel, while your team can focus on the most important patient conversations.
Configure, Deploy, and Optimize Key Workflows
Deploy your most important use cases for patient access, patient services, revenue cycle, and pharmacy with confidence and speed through out-of-the-box templates with pre-built EHR integration. No-code tools enable staff to configure and optimize workflows as needed without requiring you to build the basics from scratch.
Unify Patient Communication with Proactive Appointment Reminders
Deliver a more synchronized patient journey with agentless SMS messaging with events-based triggers and fields drawn from the EHR. The same platform that sends an appointment reminder can support it with live or virtual agent response handling and gives staff a unified context of both inbound and outbound patient communication.