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Relatient

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Relatient

Relatient is the award-winning, industry-rated platform for patient engagement who works with medical offices to improve the patient experience and business outcomes for all specialties and numbers of providers.

Relatient is an industry-recognized and award-winning, SaaS-based patient engagement company that improves patient and provider communications for increased patient satisfaction and improved pRelatient is an industry-recognized and award-winning, SaaS-based patient engagement platform that improves communications for increased patient satisfaction and improved productivity. Relatient has engaged more than 25 million patients on behalf of U.S. providers, medical practices, hospitals, and health systems and annually delivers over 120 million patient messages. Relatient’s platform bi-directionally integrates with Cerner Practice Management to stop the phone tag, eliminate bottlenecks, reduce no-shows, drive appointments, increase online reviews, get patient feedback, and manage digital reputations. Using a bi-directional interface with Cerner, these solutions include Self-Scheduling, Waitlist, Reminders, No-shows, Recalls, Patient Intake, Visit Surveys, and Reputation Management.

Use Cases

  • A patient lives a busy life managing from their personal device and needs a Relatient Patient Self-Scheduling as a digital, mobile technology that helps get them access to care more conveniently with 24/7 scheduling.
  • A physician in medical office needs a full schedule and a way to attract and retain patients in a less manual, more automated way that is efficient and convenient for patients to choose an available appointment through their own device regardless of location or time of day.
  • A practice administrator needs a digital tool for keeping a patient waitlist and organizes and logs the patient's request for an appointment time, notifies a group of patients when an appointment is available, fills the appointment through automated communication, tracks the acceptance of an appointment and updates the practice management system.
  • An appointment scheduler for a medical office needs to maintain control of schedule management with an automated or manual approval of appointment requests and to set up specific appointment types, durations, and messaging to help patients select the right appointment types, providers, and locations.

Supported Devices

  • Desktop
  • Tablet
  • SmartPhone

Version Details

Compatible with all devices running Powerchart.

Testimonial

" Thanks to the real-time interface between Relatient and Cerner, we now have a dashboard that allows our managers to see patient responses from inside the EHR. This is huge, not only did we drop our no-show rate significantly but the difference is saving us approximately $980,000 in lost revenue annually.”

Jonathan Minson, Lead Software Architect, Oklahoma Heart Hospital

Key Features

Online Self-Scheduling

Patient Online Self-Scheduling is a mobile-first strategy that is convenient for the patient with 24/7 access and fills the office schedule.

Updated Insurance

Patients can easily provide their updated insurance to help prepare for their scheduled appointment and staff can preapprove.

Automated Approvals

Office staff can approve appointment requests by patients and manually approve or setup automated approvals.

Automated Waitlist

The automated waitlist is available to manage patients request for future appointments while providers can count on an efficient tool to keep their schedules filled, patients satisfied, and staff efficient..