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My HealthDirect



MyHealthDirect provides an omni-channel access platform that guides patients to the right care and enables real-time scheduling: on the web, in call centers, and between provider offices.

MyHealthDirect, an Experian company, a leading provider of digital care coordination solutions, partners with many of the nation’s largest health systems and health plans to make it easy for people to access healthcare. Our intuitive technology guides consumers to the right care and enables real-time scheduling through any access channel: on the web, in call centers, and in provider offices. Through our consultative services, we bring insights and actionable analytics to our customers, improving outcomes and enhancing the patient experience.

Use Cases

  • Patient Self-Scheduling – MyHealthDirect enables patients to access and schedule the right care from any device via online channels, 24/7. With a white-labeled solution, we support your brand and provide a seamless scheduling experience to patients.
  • Call Center Guided Search & Scheduling – MyHealthDirect improves the efficiency of call centers by providing a single platform to agents that guides them to the right care and enables them to book appointments across all providers and services. MyHealthDirect provides the ability to quickly find the right appointment by automating scheduling rules with decision support algorithms that guide agents in real-time, cutting call times in half, creating operational efficiencies throughout the organization, and improving the consumer experience.
  • Referral Coordination – MyHealthDirect’s solution can enable appointment inventories to be accessible throughout the health system and to partnering organizations (both primary care and specialist) to better coordinate care and ensure the best patient experience and referral follow through. Every patient will be able to leave a hospital or practice with the next appointment already scheduled and a smartphone calendar reminder including the details and links to the next step in their care.
  • Outreach Scheduling – MyHealthDirect enables SMS or IVR campaigns to patients alerting them to take an action with the ability to schedule directly from the message. Utilizing the outreach solution, patients can easily self-schedule during the outreach experience, meaning patients are proactively reached and appointments are booked without a single phone call.

Supported Devices

  • Desktop
  • Tablet
  • SmartPhone

Version Details

Integrates via Cerner Millennium API

Key Features

Consumer friendly self-scheduling

Enable patients to schedule appointments in real-time across any device, 24/7.

Guide patients and agents to the right care

Make access easy and accurate with automated scheduling protocols and business rules that use Q&A to guide schedulers to the right care across all specialties and even for labs and imaging, and then allow them to book seamlessly, without having to log into multiple systems.

Automate outreach with the ability to schedule

Send text message and IVR campaigns to your patients and give them the ability to schedule directly from the message. Target specific audiences to close gaps in care, or send other informational messages to better connect with your patients.

Improve patient satisfaction and engagement

Enhance your brand with our mobile-ready, white-labeled solution for online scheduling.