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Healthgrades Online Appointment Scheduling

Healthgrades® empowers patients and providers to make stronger, more meaningful connections.

Millions of consumers a month find and schedule appointments with their provider of choice at More than 1,000 hospitals across the country use our scheduling solutions and advanced analytics applications to cultivate new patient relationships, fill appointments across the network, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start. In an increasingly digital world, convenient access has become synonymous with online access. While most patients still pick up the phone to book a doctor appointment, Healthgrades can meet consumers where ever they prefer – online or over the phone. .

Use Cases

  • Healthgrades provides an online appointment scheduling solution that integrates with your Cerner Millennium scheduling system, including real-time booking for patients on that syncs automatically. This system can also integrate into the health system call center allowing a call center representative to book directly on behalf of the consumer while they're on the phone.
  • This convenient tool encourages consumers — millions every month — to book appointments with their chosen providers on the spot. Plus, maintains up-to-date information about providers, such as top care areas and how frequently they perform a given procedure, making it even easier for consumers to select the right match.
  • The Healthgrades integration with Cerner also allows health systems, hospitals, and practices to open real-time booking on their owned properties - find-a-doctor directories on their website, through campaign outreach to consumers, and even within health systems apps.
  • Online Appointment Scheduling integrates seamlessly with your current workflow, making it easy to manage on the back end, and keeping your brand top of mind for consumers.

Supported Devices

  • Desktop
  • Tablet
  • SmartPhone

Version Details

Compatible with all devices running Cerner Millennium


"We are building out our digital footprint - offering more ways to connect and be frictionless in how consumers can access our care providers, and Healthgrades is the leader in the industry, with consumers already going to healthgrades to learn more about care options. We’re all about new patient acquisition and anyway we can create an easier way for patients to access us, that’s what we want to do.”

Justin Rhodes, CEO, Baptist Medical Group - Jackson

Key Features

Keep Patients in Your Network

The cross-promote function allows your patients to see other providers within the network and same specialty who may have more desirable availability.

Confirm & Remind Appointments

Healthgrades Online Appointment Scheduling provides your patients with email text confirmations and reminders post-booking help reduce no-shows.

Provide More Patient Preference

Surface newly-opened appointments to patients waiting in the queue with the wait-list feature.

Real-Time Scheduling on Your Site (&

Ease consumer access to your providers with a "schedule online" call-to-action directly within your hospital website.

Help Patients Get to the Right Doctor

Decision tree provider selection: includes the ability to add qualifying questions by service line to triage and direct patients to providers based on medical requirements.

Insurance Coverage Verification

Insurance coverage verification: Patients are searching for same-day appointments and typically health systems have workflows that prevent same-day appointments. This feature allows health systems to open up same day appointments.