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findhelp Launch

Clinicians use findhelp (Aunt Bertha) to connect patients to community social services and track outcomes, positively impacting patient health and reducing readmission rates and healthcare costs.

Customers use findhelp technology to power their social care systems. Our tailored solutions are built on the industry-leading findhelp network which features more than 550,000 program locations that provide help to millions of people. The findhelp application for Cerner allows users to proactively address SDoH factors by connecting and referring patients to free or reduced-cost social services. When users launch the findhelp web application, they are brought to a ZIP Code-specific search; in addition to searching for relevant programs to address the patient’s social care needs, users can make referrals, track outcomes, and document patient goals, and more.

Use Cases

  • Patient has non-medical needs, like food insecurity, housing insecurity, lack of transportation, and more. Care team finds available social services to meet these needs and refer patients to them electronically. The service can be used at any point during the clinical visit, including intake, treatment, and discharge. Population health departments can better understand the broader trends of their patients’ social care needs.

Available in These Countries

  • United States

Supported Devices

  • Desktop
  • Tablet
  • SmartPhone

Version Details

Compatible with all devices running Powerchart

Key Features

Tailored Search

Tailored Search

Navigation on our platform is private, secure, and easy to use. Just type in your ZIP Code and search for free and reduced-cost social service programs across the U.S. and Puerto Rico. In addition, patients can self-navigate and self-refer to services on your community site.

User-Friendly Program Information image

User-Friendly Program Information

Connect patients with programs directly through your platform; descriptions, eligibility requirements, and more information is displayed for each program so that you can easily see whether the person qualifies. Community program staff, your users, and your patients all have access to respond to referrals and close the loop.

Real-Time Referral Tracking


Real-Time Referral Tracking

See a complete history of you and your team’s different navigation activities in the seeker profile. Here you can follow up on referrals, add notes, update personal information, create goals, and review completed assessments. Staff users will benefit from increased efficiency and easier care coordination, including shared patient demographics, seamless login with single sign-on, and reduced double-documentation.