Pre-visit gives consumers a seamless and more transparent check-in experience, while helping health systems efficiently capture patient intake data, ease administrative burdens and ultimately, improve collection yield. Built on a modern, cloud-based platform, pre-visit streamlines front-end revenue cycle processes and allows consumers to complete important check-in workflows in advance of visits--both inside the Cerner Consumer Framework and out.
Plus, unlike other patient check-in solutions, Cedar provides a unified hub for financial engagement by enabling consumers to prepare for appointments and manage bills from a single platform.
Use Cases
- A consumer with a scheduled appointment receives a text or email reminder and engages with a link to check-in early. Using a web-based, login-free application, they complete the necessary check-in steps, view information about their financial responsibility, and have the option to make a payment for their upcoming visit so they can save time at the point of service.
- A consumer with a scheduled appointment logs into their provider's patient portal (powered by Cerner). They seamlessly complete the necessary check-in steps, view information about their financial responsibility, and have the option to make a payment for their upcoming visit so they can save time at the point of service--all without having to exit the portal or re-authenticate their identity.
- A contact center representative is handling an inbound call from a consumer who has an inquiry about the check-in process. Using a web-based application that's easily accessible via single sign-on, the representative gets a consolidated view of consumer interactions as well as has the option to engage in financial workflows-such as accepting payments and issuing refunds-so they can provide efficient support and resolve the case with high customer satisfaction.
Available in These Countries
- United States
Supported Devices
- Desktop
- Tablet
- SmartPhone
- Other
Key Features
Digital visit reminders
Lower no-show rates and drive consumer self-service by leveraging personalized text and email outreach with action-oriented messages.
Customizable check-in forms
Onboard patients more efficiently by digitizing patient intake forms to capture demographic data, medical history, e-consents and more.
Eligibility and cost estimate delivery
Help patients understand their benefits and payment responsibility at the point of digital engagement with integrated RTE and configurable cost estimates.
Frictionless prepayment
Increase upfront payments and reduce back-end costs by securely collecting copays, estimates and outstanding balances as well as enabling consumers to self-enroll in payment plans.
Omnichannel experience
Meet consumers where they are and provide the option to check-in through your patient portal, native mobile application or a white-labeled, web-based application.